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Add your Instagram Business Account to Youflow's as a Department and easily view and respond to all Instagram direct messages, story mentions, and story replies from your Youflow's conversation list.
What You Can Do with the Youflow–Instagram Integration
Connect your Instagram Business Account directly with your Youflow inbox to simplify communication and manage all customer interactions in one place.
View and reply to all your Instagram DMs, story mentions, and story replies within Youflow.
Centralize your communication for faster response times.
Improve engagement and reduce missed messages.
“All I can say is that we have more people responding to messages who would have taken longer to make contact with. We’ve definitely noticed the difference.”
How to Set It Up
Follow these simple steps to integrate your Instagram Business account with Youflow:
Log in to your Youflow account and navigate to Settings (gear icon) > Departments.
Choose Instagram and follow the prompts to log in via Facebook.
Click New Department at the top right of the page.
Select the Instagram Business account you manage.
Confirm the required permissions for Youflow (preselected for your convenience).
Name your new department and click Save.
